Contact Gem Visa

Contact Us

Customer solutions team

Phone

1300 630 977 within Australia
+61 3 9445 0124 from overseas

Hours of operation (AEST)

Monday to Friday: 8:30am-7pm
Saturday: 9am-5pm
Sunday: Closed

Fax

1300 369 905 within Australia
+61 2 9921 6671 from overseas

Write to us

Gem® Visa
PO Box 1007
Melbourne, VIC 3001


Our office location

Gem® Visa
572 Swan St
Burnley VIC 3121
Australia


Social media

Contact Gem Visa on Twitter
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Dispute a transaction

Before contacting the merchant or Customer Solutions Team please take a moment to review the relevant FAQs for transaction disputes.

Complaints

We know sometimes things don't go as well as they should and problems arise. If this happens to you please let us know so we can fix the problem.

Complaints information

Hardship and Financial Difficulty

If you're having difficulties making repayments, it's best to get in touch as soon as possible - we have a dedicated Hardship team to assist.

Hardship information and contact details