Contact Latitude Gem Visa

Contact Us

Customer solutions team


1300 630 977 within Australia
+61 1300 630 977 from overseas

Hours of operation (AEST)

Monday to Friday: 8:30am-7pm
Saturday: 9am-5pm
Sunday: Closed


1300 369 905 within Australia
+61 1300 369 905 from overseas

Write to us

Gem® Visa
PO Box 1007
Melbourne, VIC 3001

Have an insurance question?

If you have any questions about your insurance benefits, or a general policy enquiry, please click here. Alternatively, if you’d like to speak to one of our Customer Specialists about a claim, call the number below.
1800 800 230

Hours of operation (AEST)

Mon - Fri: 8:30am - 5:00pm

Have a claim to submit?

To make a claim please click here

Social media

Contact Latitude Gem Visa on Facebook

Dispute a transaction

Before contacting the merchant or Customer Solutions Team please take a moment to review the relevant FAQs for transaction disputes.


We know sometimes things don't go as well as they should and problems arise. If this happens to you please let us know so we can fix the problem.

Complaints information

Hardship and Financial Difficulty

If you're having difficulties making repayments, it's best to get in touch as soon as possible - we have a dedicated Hardship team to assist.

Hardship information and contact details