Contact Us
Customer solutions team
Phone
1300 630 977 within Australia
+61 1300 630 977 from overseas
Hours of operation (AEST)
Monday to Friday: 8:30am-7pm
Saturday: 9am-5pm
Sunday: Closed
Fax
1300 369 905 within Australia
+61 1300 369 905 from overseas
Write to us
Gem® Visa
PO Box 1007
Melbourne, VIC 3001
Social media
Contact Gem Visa on Facebook
Dispute a transaction
Before contacting the merchant or Customer Solutions Team please take a moment to review the relevant FAQs for transaction disputes.
Complaints
We know sometimes things don't go as well as they should and problems arise. If this happens to you please let us know so we can fix the problem.
Hardship and Financial Difficulty
If you're having difficulties making repayments, it's best to get in touch as soon as possible - we have a dedicated Hardship team to assist.