Something on your mind? Contact us

Our team is on hand to help you with all your Gem Visa queries.

How to get in touch

If you have a question or need help, you can contact us through one of the options.

  • Fax 1300 369 905
  • Latitude Gem Visa PO Box 1007
    Melbourne VIC 3001
  • Contact us on Facebook
Lost or stolen card

Call customer Solutions immediately

Declined transaction or suspect fraudulent activity

Call Customer Solutions immediately

Have an insurance question?

We are not currently issuing any new insurance policies. Existing policy holders can find out information here.

  • Within Australia call 1800 800 230
  • Mon to Fri: 8:30am - 5pm (AEST)
    Weekends: Closed
Retailer enquires

If you would like to offer interest free finance in your business, contact our Sales Team.

Become a partner
Dispute a transaction

Before contacting the merchant or Customer Solutions Team please take a moment to review the relevant FAQs for transaction disputes.

View FAQs
Retailer enquires

If you would like to offer interest free finance in your business, contact our Sales Team.

Become a partner
Dispute a transaction

Before contacting the merchant or Customer Solutions Team please take a moment to review the relevant FAQs for transaction disputes.

View FAQs
Complaints

We know sometimes things don't go as well as they should and problems arise. If this happens to you please let us know so we can fix the problem.

Complaints  
Hardship and financial difficulty

If you're having difficulties making repayments, it's best to get in touch as soon as possible - we have a dedicated Hardship Team to assist.

Financial hardship