Shopper’s Protection insurance

Cover for your Latitude Gem Visa purchases

Cover Features for existing policy holders

Existing policy holders can find product information below.
Note, we are not currently issuing new policies.


Shopper's Protection insurance gives you the security that you could meet your Latitude Gem Visa repayments if you were unable to work due to illness, injury or involuntary unemployment.

It also provides cover against loss or damage for the things you buy, even against certain price reductions.

Cover for the things you buy

Price Protection

Don’t miss out on a sale. If you buy an eligible item in Australia with your Latitude Gem Visa and within 12 months the item is available at a lower price at the same retailer or any other Australian retailer, we’ll pay the difference between the purchase price and the lower price to your account, up to $1,000 per item. So the more you claim the more you can save.*

Merchandise Protection

Cover the things you buy with your Latitude Gem Visa. This means if your item is lost, stolen or damaged within 12 months of its purchase, we’ll pay for the original purchase price or the cost of repair or replacement to your account, up to $2,000 per item.*

Cover for your account

Stolen Card

If your Latitude Gem Visa card is reported stolen, we'll pay $200 to your account - just for the inconvenience.*

Balance benefit

If you lose your job unexpectedly (for at least 90 days), or can't work due to sickness or injury (for at least 30 days), we'll pay the balance of your account up to $5,000.*

Life benefit

If you die, we'll pay the balance owing at the date of your death, up to $20,000.*

*There are other terms and exclusions. For full details simply click on the PDS.

Need to make a claim?

Making a claim for Shopper's Protection is straight forward. Depending on the nature of the claim, you can complete a claim online, download and send in a claim form, or call us on 1800 800 230 Monday to Friday between 8.30am and 5.00pm (AEST).

Shopper’s Protection is issued by Hallmark General Insurance Company Ltd. ABN 82 008 477 647 AFSL 243478 and Hallmark Life Insurance Company Ltd. ABN 87 008 446 884 AFSL 243469. Hallmark General and Hallmark Life are part of the Latitude group. Hallmark General is a subscriber to the General Insurance Code of Practice. Click here to access a copy of the Code. Hallmark Life is a subscriber to the Life Insurance Code of Practice. Click here to access a copy of the Code. Any advice on this website is general advice and may not be right for you. It does not take into account your personal objectives, financial situation or needs. You can find more information about your Shopper's Protection in the combined Financial Services Guide, Product Disclosure Statement and Policy.